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Qvalent will be performing system maintenance during the following windows.
- Saturday 29 Mar 2025, 5:00 pm UTC until Saturday 29 Mar 2025, 8:00 pm UTC
Please be advised of upcoming scheduled maintenance of Qvalent services. The maintenance will take place between 30-March-2025 04:00 (Sydney time) and 30-March-2025 07:00 (Sydney time). During this time some applications will be unavailable. Note that QuickGateway and PayWay Credit Card API will be available during this maintenance window.
For more information, please visit qvalent.statuspage.io.
Notifications
IMPORTANT: The security of your data and the data of your customers is critically important to us. We are continually reviewing and implementing greater technology security measures to ensure your data is protected.
On the 21st of January 2025, we will implement new security infrastructure to further protect your data and ensure the availability of the Westpac/Qvalent services.
It is important that you review Continuous Security Improvements 2024-2025 as you may be required to make changes to your integration as a result.
Reminder - Be alert of scammers impersonating WestpacWestpac will never send you a link that directly opens our sign in page, or any links requesting your personal or financial information. This includes users' names, passwords and security banking codes (sent via SMS, email or other.)
Westpac will never ask you to install software that allows us to connect to your device or sign into your online accounts with remote access software on your device.
For more information visit https://www.westpac.com.au/hoaxemails before accessing emails or the Internet, always ensure your computer has up-to-date security software. Find tips to protect yourself and avoid scams and viruses at https://www.westpac.com.au/security
Merchant Choice Routing (MCR) OnlineMCR Online is now available and as a user you have the ability to set up rules and to route online payments either through MasterCard, Visa or eftpos.
Please note, this feature can only be enabled on the following PayWay modules: PayWay Net, PayWay API, PayWay Batch, PayWay Recurring Billing and Customer Vault and PayWay Virtual Terminal. Please speak to your Relationship Manager for more information.
PayWay MatchAs a user of PayWay Match, please check that the correct BSB 037-889 is used when issuing invoices to your customers.
This ensures the funds are correctly allocated and PayWay Match can automatically match the payment to the customers who paid.
Notifications
We do not currently support 3-D Secure 2 for American Express. 3-D Secure 2 for Visa and MasterCard are supported. We are striving to make 3-D Secure 2 for American Express available as soon as possible.
Privacy Statement
All personal information we collect about you is collected, used and disclosed by us in accordance with our Privacy Statement which is available at www.westpac.com.au/privacy/privacy-statement or by calling us through your relationship manager or Westpac representative. Our Privacy Statement also provides information about how you can access and correct your personal information and make a complaint. You do not have to provide us with any personal information but, if you don't, we may not be able to process an application or a request for a product or service.